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Technical Support

Trouble Shooting and Service Support

With a 24x7 operational support group, we are here, in your time of need, to answer your questions and to assist you in solving your problems relating to voice and data communications, corporate networks, internet services, media and entertainment, broadcast services and occasional video solutions.

Network Operations Centers

Carrier Management Center (CMC)
CMC provides 24x7, world-class, real-time operational and customer support for services on our fleet of satellites, including carrier access, carrier measurement and monitoring, fault detection and resolution, and payload reconfigurations.
Services Managed:
Satellite Carriers & Leases, International Video access and International Space-only video monitoring
Contact Information:
Phone: +1 404-381-2600
TollFree
+1 800-321-3959
Fax:     +1 404-381-2426
Email:   cmcops@intelsat.com
Data Operations Center (DOC)
DOC provides 24x7 world-class customer support of GXS, Broadband and managed network services including real-time network monitoring and alarming, circuit optimization, and proactive resolution of network issues.
Services Managed:
Managed services, Broadband, TDMA & DAMA
Contact Information:
Phone: +1 404-381-2828
Fax:     +1 404-381-2596
Email:   doc@intelsat.com
Video Operations Center (VOC)
VOC provides 24x7 end-to-end video solutions for all customers around the world, and video monitoring services with high standards set on customer service, care, and technical support.
Services Managed:
Video provisioning, monitoring, and booking
Contact Information:
Phone: +1 404-381-2400
           +1 800-242-2422
Fax:     +1 404-381-2095
Email:   voc@intelsat.com
Global Scheduling Center (GSC)
GSC provides best-in-class video booking services to a global customer base, using state-of-the-art applications and the world’s most comprehensive occasional-use transmission network consisting of satellite, earth station and fiber resources.
Services Managed:
Video booking
Contact Information:
Phone: +1 404-381-2340
           +1 888-442-4887
Fax:     +1 404-381-2335
Email:   bookings@intelsat.com
Rapid Access Center (RAC)
RAC provides 24x7 support including rapid carrier access, carrier measurement and monitoring of Satellite News Gathering (SNG) and Occasional Use services to customers using the Intelsat Galaxy fleet and operating in North America.
Services Managed:
Satellite News Gathering, North American Video access, North American Space-only video monitoring
Contact Information:
Phone: +1 404-381-2600 (Option 1)
           +1 800-321-3959 (Option 1)
Fax:     +1 404-381-2536
Email:   racops@intelsat.com
Mountainside Media Center (MMC)
MMC provides 24x7 monitoring solutions, Level 1 troubleshooting and escalation processes for North American customers with a high regard for customer service and redundant content availability.
Services Managed:
North American Space-only video monitoring
Contact Information:
Phone: +1 240-527-6550
           +1 800-303-6564
Fax:     +1 240-420-8991
Email:   mmc@intelsat.com