operations
The New Customer Operations Centers
Customer Transition Timeline
- The transition to the new Customer Operations Centers is driven by the type of services that customers have with Intelsat today. Please see tables below.
- Legacy Intelsat services and the legacy PanAmSat services follow different transitioning timelines.
- Throughout the transition, all existing phone numbers, fax numbers and email addresses will continue to be operational.
Legacy Intelsat Services Transition Milestones
| (A) Services | (B) Current Customer Contact | (C) Target Transition Date | (D) Future Customer Contact, after the Transition Date (Located in Ellenwood GA |
| DAMA | Intelsat Operations Center (IOC) | 5 March 2007 Completed |
Data Operations Center (DOC) |
| Intelsat Americas Carriers and Leases | Intelsat Access Center (IAC) | 12 March 2007 Completed |
Carrier Management Center (CMC) |
| Intelsat Americas Occasional-Use Video | Intelsat Access Center (IAC) | 12 March 2007 Completed |
Rapid Access Center (RAC) |
| TDMA | Intelsat Operations Center (IOC) | 19 March 2007 Completed |
Data Operations Center (DOC) |
| International Satellite Carriers and Leases; International Occasional-Use Video | Intelsat Operations Center (IOC) | 31 March 2007 Completed |
Carrier Management Center (CMC) |
| Booking of video services | Video Operations Center (VOC) | TBD | Global Scheduling Center (GSC) |
| GlobalConnex SM Trunking and Network Broadband | Network Operations Center (NOC) | 6 June 2007 Completed |
Data Operations Center (DOC) |
| End-to-End video monitoring | Video Operations Center (VOC) | TBD | Video Operations Center (VOC) |
| XS Provisioning | Data Services Provisioning Center (DSPC) | 1 Sept | Data Services Provisioning Center (DSPC) |
Legacy PanAmSat Services Transition Milestones
| (A) Services | (B) Current Customer Contact | (C) Target Transition Date | (D) Future Customer Contact, after the Transition Date (Located in Ellenwood, GA) |
| Domestic Occasional-Use and Ad-hoc Video | Network Operations Center (NOC) | 5 March 2007 Completed |
Rapid Access Center (RAC) |
| Satellite Carriers and Leases | Network Operations Center (NOC) | 12 March 2007 Completed |
Carrier Management Center (CMC) |
| Video Booking | Global Scheduling Center (GSC) | 15 May 2007 | Global Scheduling Center (GSC) |
| Managed Data Services & SpotBytes | Data Operations Group (DOG) | 6 June 2007 Completed |
Data Operations Center (DOC) |
| Compressed Digital Video (CDV) | Global Scheduling Center (GSC) | TBD Completed |
Video Operations Center (VOC) |
| PASPort | Data Operations Group (DOG) | TBD | Video Operations Center (VOC) |
