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The New Customer Operations Centers

Customer Transition Timeline

  • The transition to the new Customer Operations Centers is driven by the type of services that customers have with Intelsat today. Please see tables below.
  • Legacy Intelsat services and the legacy PanAmSat services follow different transitioning timelines.
  • Throughout the transition, all existing phone numbers, fax numbers and email addresses will continue to be operational.

Legacy Intelsat Services Transition Milestones

(A) Services (B) Current Customer Contact (C) Target Transition Date (D) Future Customer Contact, after the Transition Date (Located in Ellenwood GA
DAMA Intelsat Operations Center (IOC) 5 March 2007
Completed
Data Operations Center (DOC)
Intelsat Americas Carriers and Leases Intelsat Access Center (IAC) 12 March 2007
Completed
Carrier Management Center (CMC)
Intelsat Americas Occasional-Use Video Intelsat Access Center (IAC) 12 March 2007
Completed
Rapid Access Center (RAC)
TDMA Intelsat Operations Center (IOC) 19 March 2007
Completed
Data Operations Center (DOC)
International Satellite Carriers and Leases; International Occasional-Use Video Intelsat Operations Center (IOC) 31 March 2007
Completed
Carrier Management Center (CMC)
Booking of video services Video Operations Center (VOC) TBD Global Scheduling Center (GSC)
GlobalConnex SM Trunking and Network Broadband Network Operations Center (NOC) 6 June 2007
Completed
Data Operations Center (DOC)
End-to-End video monitoring Video Operations Center (VOC) TBD Video Operations Center (VOC)
XS Provisioning Data Services Provisioning Center (DSPC) 1 Sept Data Services Provisioning Center (DSPC)

Legacy PanAmSat Services Transition Milestones

(A) Services (B) Current Customer Contact (C) Target Transition Date (D) Future Customer Contact, after the Transition Date (Located in Ellenwood, GA)
Domestic Occasional-Use and Ad-hoc Video Network Operations Center (NOC) 5 March 2007
Completed
Rapid Access Center (RAC)
Satellite Carriers and Leases Network Operations Center (NOC) 12 March 2007
Completed
Carrier Management Center (CMC)
Video Booking Global Scheduling Center (GSC) 15 May 2007 Global Scheduling Center (GSC)
Managed Data Services & SpotBytes Data Operations Group (DOG) 6 June 2007
Completed
Data Operations Center (DOC)
Compressed Digital Video (CDV) Global Scheduling Center (GSC) TBD
Completed
Video Operations Center (VOC)
PASPort Data Operations Group (DOG) TBD Video Operations Center (VOC)
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Fact Sheet

Reliability and Service Coming Together on One Network


Transition Schedule and Information