| Quarter 3 | August 2008 |
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In this Issue:
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Cover story
An Intelsat Customer Profile - HNS Brazil
Our customers are the driving force behind everything we do.
by Rodrigo Campos
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"Today, Hughes is the fastest growing VSAT operator in Brazil, with more than 7,500 VSAT sites active. We've been using Intelsat's services since the beginning of our operation and today we use the IS-9 and the IS-1R. Critical to our success so far in Brazil has been the strong relationship with the Intelsat people, both in-country and in the U.S. We don't see Intelsat as a supplier, but as a critical partner of our operation in Brazil."
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Delio Morais, Hughes Telecomunicaòes do Brasil President |
HTB challenged the industry when it turned from a 'box seller' company to one of the most important service providers focused on the satellite business. When the decision was made to transform the company in 2002, the environment was cloudy, crowded with competition, and the economy instable. After six years, consumers see HTB at a different level as compared to the competition. HTB is considered a mature player that provides a diverse portfolio of solutions. The innovation and creativity demonstrated by HTB is its trademark in Brazil.
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"We've been working very closely with HTB in identifying opportunities to explore the Brazilian region together. As of today, a large amount of capacity has been used by HTB to serve their end users, supporting several applications in different areas like distance learning, banking, mining, government among others. The main asset in this relationship is the mutual confidence and loyalty between companies. It has been a pleasure to support Hughes in Brazil since its beginning."
— Rodrigo Campos, |
HTB has been an Intelsat customer since 2003. Currently, Intelsat and HTB are working together to expand their relationship by implementing new hubs and increasing HTB's customer base. Intelsat's Mobile Reach is also being used by HTB to address GSM penetration in rural areas in the Brazilian territory.
new product update
Managed Cellular Backhaul Solution
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Since Intelsat introduced Mobile Reach, mobile service operators are discovering the easy and cost-effective strategy we have for getting communications tools into the hands of more people.
To carry the momentum of this exciting service forward, Rodrigo Campos, Intelsat Sales Director, Network Services is scheduled to speak at Americas Com in Rio de Janeiro, Brazil in September. The session is on “Innovations in Satellite Communications for Profitable Expansion of Terrestrial Cellular/Fixed Networks and Quad-Play Services.” An overview of trends, innovation, and the role of satellite in Networks and Communications will be discussed, including Mobile Reach as an example of a managed service for sharing backhaul networks. Then in October, Intelsat Representatives will attend Futurecom in São Paulo, Brazil.
In December, Carmen Gonzalez-Sanfeliu, Intelsat Regional Vice President, Latin America & Caribbean Sales and Vijay Jadhwani, Intelsat Product Marketing Manager will be speaking at the Carriers World Americas conference at the Biltmore in Coral Gables, Florida.
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Intelsat Representatives are available to discuss Mobile Reach, please see Meet Intelsat and contact an Intelsat Representative or email mobilereach@intelsat.com.
Mobile
Reach
Mobile Reach expands network and service coverage to rural areas and sparsely
populated regions. This managed cellular backhaul solution enables economical
fulfillment of universal service obligations for existing and new spectrum
allocations without extensive capital investment.
Our solution combines the power of satellite with a state-of-the-art ground network, a-pay-for-minutes of use model, and is bundled as a fully managed service.
Coverage Expansion and Connectivity |
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Communications at Sea with Intelsat's Network Broadband Coastal Maritime Service
by William Altman
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Always on, always connected. The need for continuous connectivity now extends to the Maritime community, with a growing expectation that services available on land should also be available at sea. Following the 2007 launch of the Global Maritime Service, we teamed with Hughes Network Systems to develop our latest wholesale broadband service for people on water. Coastal Maritime, as the service is aptly named, meets the growing need for connectivity while navigating coastal waters. The service provides vessels with seamless coverage along the CONUS, Gulf of Mexico and Caribbean coast lines via a 60 centimeter antenna. It's designed to meet the needs of both enterprise and leisure sailors by enabling Voice Over IP (VoIP), web browsing, email, real-time file transfers, and VPN connectivity.
Broadband coverage will be delivered by integrating The Galaxy 25 satellite, at 77°W, our state-of-the-art GlobalConnex terrestrial infrastructure, and the Hughes HX Platform.
"The Maritime Industry requires new access technologies and tailored services that can serve the growing needs of the different segments might it be leisure, fishing, or commercial maritime. By partnering with HNS and leveraging our leading satellites and GXS assets, we are now strategically positioned to serve the industry and become the dominant satellite service provider at sea." |
— Jay Yass |
Coastal Maritime is scheduled for launch in early November, and will initially target the private yachting industry, with plans to expand into commercial markets, such as fishing, and into the inland waterway market. The addition of Coastal Maritime to our GXS family of products is further indication of Intelsat's intent to remain a leading supplier of services to the growing mobility market.
intelsat delivers
Intelsat Transmits Beijing 2008 Across Europe in HD
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Intelsat, the only global satellite operator to provide coverage of every Olympic Game since 1968, and the European Broadcasting Union (EBU) have signed a multi-transponder deal to provide video carriage of the 2008 Summer Games to Europe. "By using Intelsat to deliver the Summer Games, we are
confident that our members will benefit from the reliable service
Intelsat offers when it comes to large scale events." |
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Stefan Kürten, Eurovision Operations Director |
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"We are the only satellite operator able to offer cross-strapped C-band uplink and Ku-band downlink capacity from Beijing, enabling direct Ku-band reception into Europe for the EBU. The 2008 Summer Games provides another milestone in Intelsat's unsurpassed track record in successfully supporting live, global HD transmissions." |
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Jean-Philippe Gillet, Intelsat Regional Vice President, Europe & Middle East |
Intelsat Special Events Team Live at Beijing 2008
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The Intelsat Special Events Team is providing industry-leading services for the Summer Olympics. Currently onsite in Beijing, they are provisioning managed services to both the rights holding and non-rights holding broadcasters and distribution to all of Latin America, Europe, and Asia via the Intelsat Network. Intelsat facilities used:
Services include:
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Spain's UEFA EURO winners received a heroes' welcome from tens of thousands of supporters as they brought the Henri Delaunay trophy back to Madrid. During the final match, viewership peaked at 17.89 million. Through it all, Intelsat provided connectivity and services to customers in Europe, Asia and Latin America over 5 different satellites: IS-3r x-strap, IS-4 Ku-Band, IS -7 C-Band, IS-905 Ku-Band and IS-904 C-Band. During the middle of the event when dual matches were taking place total bandwidth used was over 100 MHz. |
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"We are looking to solidify our position in Europe, specifically for Europe to Europe connectivity. Our commitment to this is demonstrated with the 108 MHz of 905 Ku-Band capacity that has been dedicated for Occasional Use and which has been used by numerous broadcasters for their coverage of the Euro 2008 event." |
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Michael DeMarco, Intelsat Vice President, Video Services |
Spain's Telefónica
Intelsat was pleased to provide Spain's Telefónica S.A.'s broadcast unit, Telefónica Servicios Audiovisuales, fully managed on-site uplink services using a pool of Intelsat managed equipment and personnel.
| "Intelsat provided us with the turnkey solution—from location uplink services and logistics, to ideal space segment capacity—that we needed to successfully deliver the Euro 2008 championship games. Intelsat's high-powered Ku-band offering on its 905 satellite was ideal for the HD services we needed for our Spanish broadcaster." |
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Soraya Kherfi, Telefónica Servicios Audiovisuales, Head of Television Transmissions |
Telefónica Servicios Audiovisuales is the Telefónica Group company specializing in audiovisual services and solutions aimed particularly at companies who work in the audiovisual sector and generally to all business sectors. Telefónica Audiovisual Services provides integrated solutions to their customers, from production to distribution, dissemination and transmission of television signals and digital radio.
Spanish Rights Holder
Intelsat designed and implemented a fully-managed solution using IS-905 Ku-Band capacity for Spanish rights holder, Sogecable. They came to us with their requirements for the event which included a mixture of HD and SD services that needed to be delivered back to Spain. We proposed a solution that would allow Sogecable to manipulate the configuration of their MCPC to meet their needs. With Spain making it through to the finals, and going on to win the Championship, the tournament was closely followed by the Spanish; many of whom enjoyed the match coverage in HD.Non-rights Holders
For those broadcasters who are not rights holders, Intelsat deployed roving satellite news-gathering (SNG) in Switzerland and Austria to assist non-rights holders with their coverage of the event as it unfolded. We provided services from all venue cities in both countries, offering tape playouts and live shots of the stadium so that people could report on the event from conveniently located facilities.Intelsat Distributes Interactive HD TV Programming to Russia
"Intelsat can support the newest technologies in demand today, and we are confident that we will be able to seamlessly grow our HD interactive television services." |
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Marat Hasyanov, Rikor TV Ltd., General Director |
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Intelsat signed a multi-year agreement with Rikor TV for the distribution of interactive HD television services into Russia. Intelsat will provide transmission services to Rikor TV on its 904 satellite located at 60 degrees East, enabling Rikor's programming to reach cable operators and DTH customers in Western and Central Russia, accessing more than 80 percent of the Russian population. Rikor subscribers can participate in cutting-edge interactive applications such as live polling events and real-time chats. They can also make payments and purchases and obtain background information about programming content. |
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"Interactive television is among the drivers fueling next-generation growth for satellite services, and our industry-leading network is able to bring this application to fruition for Rikor TV. Our strength in HD transmissions, regional coverage and ability to support customers with growing businesses are the reasons that programmers turn to Intelsat worldwide." |
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Jean-Philippe Gillet, Intelsat Regional Vice President, Europe & Middle East |
China Central Television Renews Contract for U.S. DTH Services
 Caption: Photo by Bradley Patterson of the Beijing Olympic Tower |
Intelsat and China Central Television (CCTV), the national broadcaster of the People's Republic of China, renewed a multi-year contract on Intelsat's Galaxy 3C satellite for Ku-band capacity to distribute its regional direct-to-home (DTH) services in the United States. |
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"Whether
it's international distribution of regional programming, special
events such as the Asian Games or the 2008 Summer Games, our industry-leading
satellite network and teleport facilities are strategically situated
to provide greater power and coverage for China's preeminent national
broadcaster and all Asian programmers seeking to disseminate content
around the world." |
| — David Ball, Intelsat Regional Vice President, Asia-Pacific |
China Central Television became the world's first global Mandarin Chinese television provider when it expanded its services internationally via the Intelsat 3R satellite. Since then, this long-standing relationship spanning nearly 14 years has delivered CCTV's programming to every region of the world.
WealthTV Selects Intelsat's Galaxy Neighborhood for HD Expansion
 Caption: WealthTV "Castle"  |
"Intelsat's Galaxy fleet offers the premier high definition neighborhood for cable networks transmitting into the North American region. Our extension with Intelsat will let our distribution partners know that our feeds will remain available for years to come and the additional satellite capacity secured allows for future expansions." — Charles Herring, WealthTV, the premier luxury lifestyle and entertainment network, recently announced that its parent, Herring Broadcasting, Inc., has contracted for a long-term extension of its transponder service agreement with Intelsat. The Galaxy 13 satellite will continue to deliver WealthTV's digital and high definition feeds to U.S. cable, telco, and direct broadcast satellite (DBS) providers across North America. |
WealthTV is the premier lifestyle and entertainment network—the destination for exclusive and original programming, simultaneously transmitted in high definition and standard definition. WealthTV delivers informative shows that provide invaluable insights on what every American dreams of - from travel secrets to fast cars, from better etiquette to better investing, and much more. The network fills a television vacuum by delivering intellectually stimulating, thought-provoking entertainment and always-unbiased news from an insider's perspective. For more information, visit www.wealthtv.net.
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"WealthTV
was one of Galaxy's original HD networks when it launched its services
back in June 2004. This extension demonstrates its continued confidence
in the Galaxy fleet as the premier HD platform. As high definition
programming services continue to grow, the Galaxy fleet is the source
for efficient, high value satellite distribution across North America." |
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Kurt Riegelman, Intelsat Senior Vice President, Global Sales |
Galaxy 13
Intelsat's industry-leading Galaxy neighborhood offers satellite transmission services for HD and standard definition programming distributed via cable, video, and DBS providers across North America, reaching millions of homes. Galaxy 13 is the premier HD neighborhood, featuring many of the top HD cable programming networks in the United States.Inside Intelsat
Intelsat Associates and Customers Bend it like Beckham in London
by Julian Hewson and Claudio Solari
 Caption: Intelsat participants — Trevor Willoughby, Claudio Solari, Nick Dowsett, Rhys Morgan, Tom Clancy, Michael Taylor and Julian Hewson. |
Earlier this year eight key customers from the Intelsat EME region, and some Intelsat staff from the London office, played Football (soccer!) during a 'mini' equivalent of the European 2008 Football Championship. Two teams entered: Intelsat England as managed by Michael Taylor; and Intelsat Italy, managed by Intelsat's very own Italian Claudio Solari. The event occurred in London at Upton Park, home of West Ham FC.
Help from Professionals
The event was a huge success, with the two Intelsat teams finishing in 3rd and 4th place amongst some other very strong teams. Each team was strengthened by an ex-professional player. Intelsat Italy were blessed with Graham Roberts of ex-Tottenham and Chelsea Football Club fame and Intelsat England fielded Micky Hazard of Tottenham Hotspur FC, winner of the FA and UEFA cups during his illustrious career.
Super Stars
Amid lots of tough tackling, and with some silky skills on display, both Intelsat teams were more than capable of competing in this strong field with many super-stylish goals scored. The star of the show was Lowri Davies from Arqiva, voted player of the tournament. Andy Howard (Arqiva) and Kevin Clifton (BT) also won trophies for their skill and talent.
MEET INTELSAT
Intelsat Globalizes Video at IBC 2008
Intelsat is the leader of high definition global transmissions for large
scale events such as the Euro 2008 Football Championship and Beijing 2008.
We have the ability to expand programmer's regional programming, and invite
you to learn more about our experience and ability at IBC, the premiere
European video show.
At IBC 2008 you'll discover how the Intelsat Network is the most comprehensive distribution network in the world, providing a solid global communications infrastructure for video, data, and voice services. Our fleet can respond to customers' growing requirements for high definition programming.
We offer broadcasters |
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Intelsat Satellite 10-02 at 1°W leads the way in Europe for Direct-to-Home (DTH) video transmissions |
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Occasional Use the preferred choice for programmers |
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"We are the only satellite operator able to offer cross-strapped C-band uplink and Ku-band downlink capacity from Beijing, enabling direct Ku-band reception into Europe for the EBU." |
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Jean-Philippe Gillet, Intelsat Regional Vice President, Europe & Middle East |
We use the latest integrated service technologies to take your signal where you need it to be: anywhere in the world!
Visit
Intelsat at
IBC 2008
Stand #1.C71
Amsterdam, Netherlands
Industry Spotlight
The "When" of a Satellite Launch
by Jean-Luc Froeliger
 Photo left to right, Zenit, Proton, Ariane 5 |
Launch Date Selection
The selection of a launch date is driven by the spacecraft completion schedule and the availability of a launch vehicle with its associated launch complex. Recent Intelsat launch took place from the equatorial Pacific Ocean (Sea Launch Company), the Baikonur Cosmodrome in Kazakhstan (International Launch Services and Land Launch), Kourou, French Guiana (Arianespace), and the Kennedy Space Center (Lockheed Martin Commercial Launch Services).
When the original launch vehicle contract is executed, Intelsat and the launch service provider agree on a typical three months launch period. As we draw closer to the beginning of the launch period, both companies agree to a one month launch slot within the three month period. Next a decision is made on a launch date within the previously agreed upon one month slot.
The launch vehicle schedule is contingent upon the success of the vendors' previously scheduled launches. In case of a launch anomaly, the launch service provider must perform an investigation and implement corrective actions, which typically delay future launches by several months
Matching the spacecraft delivery schedule and launch vehicle availability can prove challenging. For example, in the case of Sea Launch, there must be a minimum of 55 days between two consecutive launches, which is imposed by the specific logistics of the distance between Long Beach and the launch site in the middle of the Pacific Ocean.
Launch Time Selection
How does one select the time of launch for a given day? The time of launch depends on the launch vehicle selected and the type of satellite to be launched. To raise a satellite to an equatorial orbit of 36,000 km, a series of maneuvers are needed that require a given orientation of the satellite with respect to the Sun. This orientation is defined by the time of day the satellite is launched.
For any given day during the year, there is usually a window of about two hours when the Sun's position with respect to the satellite is acceptable. This two hour time span is called the launch window. A launch is always scheduled to take place at the beginning of a launch window, 05:43 ET for Galaxy 18, for example.
If a problem occurs during the launch countdown requiring a delay, the launch may still occur if the problem is remedied and there is still time remaining to launch before the closing of the launch window, at 07:43 ET in the case of Galaxy 18. If the launch is delayed beyond the closing of the window, the launch must be re-scheduled for the next day, or later. Launches with Arianespace or Land Launch generally occur between 4:00 p.m. and 6:00 p.m. ET. Launches with Sea Launch usually occur around 6:00 a.m. ET, for satellites built by Space Systems/Loral.
Africa
AfricaCom, 18-19 November 2008, Cape Town, South Africa
Intelsat Stand # B19/20
ITU Asia 2008, 2-5 September 2008, Bangkok, Thailand
Intelsat Stand # G36APSCC Annual Conference, 22-25 September 2008, Jeju, Korea
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CASBAA
Convention, 28-30 October 2008, Hong Kong
IBC 2008, 12-16 September 2008, Amsterdam, Netherlands
Intelsat Stand #1.C71
COMSYS, 22-23 September 2008, UK
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III Annual Digicel International Business Forum, 22-26 September 2008, Montego Bay, Jamaica
SET 2008 Broadcast & Cable, 27-29 August 2008, São Paulo, Brazil
Intelsat Stand #115
Americas Com, 9-10 September 2008, Rio de Janeiro, Brazil
Intelsat Stand #8
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Futurecom, 27-30 October 2008, São Paulo, Brazil
Intelsat Representatives attending Futurecom
Andicom,
29-31 October 2008, Cartagena, Colombia
Orbital Users Group, 14-16 October 2008, Dulles, VA
The Satcon Conference & Expo, 15-16 October 2008, New York, NY
Intelsat Booth #201
Carriers World Americas, 8-10 December 2008, Coral Gables, FL
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Offshore Communications, 4-6 November 2008, Houston, TX
League Tech Summit, 11-12 December 2008, New York, NY
CUSTOMER RELATIONS
Intelsat enters latest phase of Video Operations Centralization
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In September Intelsat begins the transfer of operational control and support of video services currently managed by the Atlanta Teleport Operations Center (TOC) to the Atlanta Video Operations Center (VOC). This operational change is our latest in a long line of ongoing efforts to centralize all Intelsat video services to a single operations center.
Full-time
video services that transit the Intelsat Atlanta Teleport
will be migrated in September and October 2008. Specific transition dates for each customer and service will be provided
separately.
Currently, Intelsat's Atlanta TOC is responsible for all implementation,
monitoring, troubleshooting and restoration of full-time video services
using the teleports resources. Beginning in September, these responsibilities
will transfer to the VOC. Customers should contact the VOC directly
for all service related issues.
| Intelsat VOC Contact Information | |
| Phone: | 1-800-242-2422 / +1 404-381-2400 |
| Fax: | +1 404-381-2095 |
| Email: | VOC@intelsat.com |
| Manager: | Steven Marsh +1 404-381-2298 |
| Director: | Michael Keeler +1 404-381-2341 |
No staffing changes in either the VOC or the Atlanta TOC are anticipated as a result of this service transition. The TOC remains available to both the VOC and its customers as a secondary escalation point for service issues.
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"The migration of video service management to the VOC follows previous successful centralizations of other Intelsat Teleports, such as Mountainside, Fuchsstadt and Riverside. Video services have expanded from simple satellite turn-arounds and now include complex connectivity solutions incorporating satellite, teleports and fiber. By taking advantage of the VOC's experience and expertise with hybrid transmission services, our customers will see improved management of their video services." |
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Tom D. Johnson, Intelsat Director, Atlanta Teleport |
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"The
VOC's team of seasoned professionals has 24x7 access to the entire
Intelsat satellite and terrestrial network. This gives them the
unique ability to provide multiple diverse solutions for any video
service requirement, including the ability to quickly recover from
any service degradation. The VOC remains focused on providing high-quality
video service management for Intelsat's customers around the globe." |
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Michael Keeler, Intelsat Director, Video Operations |
For more information please contact your Sales Representative or the VOC.
Intelsat Launches State-of-the-Art Customer Extranet
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Introducing the new MyIntelsat
MyIntelsat is our customer extranet that enables businesses to better manage the services they receive from Intelsat. Designed to help facilitate business-customer collaboration, the website delivers value-added content and tools, keeps customers engaged and informed, and increases convenience and ease of doing business with Intelsat. Did you know that you can retrieve invoices and fleet footprints through MyIntelsat?
Many new powerful enhancements have been made to the portal: |
Customer feedback has been an important part of the updates. In the coming year Intelsat plans the following upgrades to the site: |
Stay tuned to MyIntelsat for developing details on these exciti |